In case you are experiencing sync issues with the audio/video of your recording, please use the Vocal Match Slider, which is available at the performance review screen, visualized right after you have finished your recording.
Since Android devices have a wide variety of latency (lag), our slider allows for adjustment of a few hundred ms in either direction.
In case your voice is too slow, you can adjust the slider towards the direction that will move your voice earlier than where it previously was.
While moving the Vocal Match Slider, please continuously check the recorded audio by pressing play and adjusting the slider until the recording is synced. Once you are ready with the recording, click on the Continue button to proceed with the upload.
Bluetooth headphones may add latency to the signal which may cause sync issues. Please ensure that you are using wired headphones.
You can also try to uninstall the app, restart your mobile device and install it again afterwards. This will ensure that you have the latest version of the app. As long as you sign back in to the same account, all of your information should be restored.
In case you still have issues, please send us a link to your recording and a screenshot of the vocal match slider to support@smule.com
