I just logged into an existing account, but lost the Smoola, songs, and achievements that I earned before I logged in. What happened?
Unfortunately, Smoola, songs, and achievements earned while registered as a Guest don't follow you into an existing account. We apologize for the inconvenience.
How do subscriptions work in Magic Piano?
With the All Access Pass in Magic Piano, you pay one low weekly, monthly or annual price to access ALL of the songs and instruments in the app - that's over 1000 songs and new songs are being added weekly! Play them as many times as you like and enjoy the perks of being a VIP subscriber!
Where do I find the subscription options in Magic Piano?
Simply click the Smoola currency at the lower right of the app and the options for subscriptions will pop up. Choose the one that’s right for you and start jamming!
What if I want to upgrade my subscription?
You can manage your subscription at any time through Google Play and change your type of subscription. See this link for a step by step guide.
What if I want to unsubscribe?
You can turn off the auto-renewing subscription at any time through Google Play. See this link for a step by step guide. You will be unsubscribed after your current subscription period has expired. You can not cancel the current active subscription period. Once your subscription expires, you will no longer be able to play songs you downloaded while you were a subscriber. You can still purchase songs using Smoola, and any songs you purchased with Smoola before subscribing will remain available to play.
When will my trial subscription convert to a paid subscription?
A trial subscription automatically converts to a paid subscription unless auto-renew is turned off at least 24-hours before the end of the trial period.
Account will be charged for renewal within 24-hours prior to the end of the trial period at the cost of the chosen package.
What if I want to cancel my trial subscription before it converts to a paid subscription?
You can turn off the auto-converting trial subscription at any time through Google Play. See this link for a step by step guide: https://support.google.com/googleplay/answer/2476088
You will be unsubscribed after your trial subscription period has expired. You can not cancel the current active trial subscription period. Once your trial subscription expires, you will no longer be able to play songs you downloaded while you were a trial subscriber. You can still purchase songs using Smoola, and any songs you purchased with Smoola before subscribing to the trial will remain available to play.
How does the daily challenge scoring work?
Daily challenge scoring is tied to the timing and accuracy of how players interact with the notes on the screen. If you tap on the notes when they are exactly on the horizontal line of the screen (two-thirds of the way down), then you will earn the maximum number of points. You will earn fewer points if you tap on a note when it is further away from the horizontal line. The best way to get a high score is by building up a note streak, which creates a point multiplier – which in turn gives you a better chance at ending up on the leaderboard. If you slow down the notes at the beginning, you will not be able to get the highest possible score since you will not be able to attain the highest possible point streaks.
What is Sing! Jams in Magic Piano?
Sing! Jams allows users to play piano with performances from vocalists in the Smule app, previously known as the Sing! app.
How do I find a Sing! Jams song?
You can find Sing! Jams songs in the songbook. These songs have a microphone icon to the left of their title.
Is there any way to save my Sing! Jams performance and share it with the rest of the world?
There is no way to share a Sing! Jams performance at this time, but we are definitely considering adding this feature in the future!
I’m having trouble getting a song to load. What should I do?
Please check your internet connection and make sure you’re online. If you’re still having issues, please email support at email@example.com.
How are Sing! Jams vocalists selected?
Sing! Jams vocalists are previous winners of Guitar Idol, which is a competition held in Sing! to pick default singers for the Guitar! app. To become a Sing! Jams vocalist yourself, simply check out the current Guitar Idol song selections, sing one of the songs, and hashtag the performance with #guitaridol. If you are chosen as a winner, you will be featured as the vocalist once we add that particular song to Sing! Jams.
How do I turn down the volume for the singers?
Simply pause and then move the slider to control the volume of the vocals.
How can I play the song without the singing?
In the pre-song screen where you select the difficulty of the song, you can toggle Sing! Jam vocals to OFF in the top left corner.
Songbook mode is awesome! How do I get more songs to play?
All the songs in Magic Piano can be purchased using Smoola, Smule's virtual currency. Free Songs are added to the app every week so keep your eyes peeled. Learn more details about Smoola here.
Will Magic Piano work on my Android device?
We have made every effort to support as many devices as possible, but with literally thousands of handsets out there it is impossible to test every one. Since the app is free, we encourage you to try it out and let us know if there are issues!
Why can't I install Magic Piano on my Galaxy S II (or other Android device)?
For some devices where we know there are issues, we have restricted installs for now. For example, the Samsung Galaxy S II has audio bugs in the phone itself that make the Magic Piano experience... well, not so magical. However, Android hardware and software are constantly improving so if we are able to support some of these devices in the future we absolutely will!
Why Can't I Hear All the Notes on My Sony Xperia Device?
Upgrading your Sony Xperia device to Android 5 or above will make every note play in Magic Piano.
Can I use Smoola that I purchased on the iOS App Store, Google Play or Amazon Appstore on any device?
We love that you have tried multiple versions of Magic Piano, but you are not currently able to share currency across platforms or apps. All versions of the app downloaded from the same source will share songs an smoola if you sign in to your account!
How do I log in with Facebook?
First you need to already have a Facebook account. Click the cloud icon on the top left corner to bring up the slide-out menu bar. Click on your user name, and then click “Connect” to Facebook. You will be asked to confirm your credentials and give permission.
Hey, my songs and smoola are gone! I only see the original three free songs what's going on?!
There are two things that could be happening.
- You were logged out and went offline, the app couldn't get your songlist, so it shows a default list. When you get back online log in and your songlist should come back.
- You were logged out or you logged in while our servers were down. You will have to wait till we can get them back up, then log in again and your songlist should come back.
If you were logged in while offline, or logged in while the servers were down, you can still play any and all of the songs that you own and are downloaded.
Not all the notes respond when I play three- or four-finger chords.
Some touch screens are more sensitive than others. For many screens, spreading your fingers out slightly will improve detection of individual touches.
I'm having trouble playing with more than two fingers. What do I do?
The capabilities of touch screens differ from device to device. If your device is capable of using more than two fingers and you still have trouble, it may be possible you have some sort of system "gestures" enabled.
Many HTC devices, for example, come with "HTC Gestures" enabled by default, which can basically prevent any other app from using three- or four-finger input. You should be able to check your device settings for these and disable them to use Magic Piano fully. (They'll likely be in "Display/Keyboard" settings.)
Some of the buttons look too big or too small on my device.
Because there are so many different sizes of Android screens, some assets may appear stretched or compressed on some phones. As we release updates, we will include fixes for many of these.
What are all these permissions you're asking for?
Android helpfully informs you of all the features of your phone that an app can access, however it's not always clear why. Read on for a description of exactly what Magic Piano does with each of these permissions.
- In-app Purchases
- You have the option to purchase a subscription within the app. You do not have to make any in-app purchases to use the app.
- Device & App History
- This information helps us troubleshoot any potential bugs and issues with the application.
- This allows you to sign in with your Google+ account if you have one.
- When you share songs, they appear on a globe and we use this to determine where to place them. Your exact location will never be revealed. Also, we pay attention to what countries (and in some cases, states) our users are coming from so we can make sure our app is optimized for the needs of our audience.
- You can choose a photo from your Library to upload to your profile or save as your album art.
- Wi-Fi Connection Information
- Checks to see if your device can connect to a Wi-Fi network. This is needed to sign in to your Smule account and download new songs!
- Device ID & Call Information
- We use this to create a unique, non-personally identifiable ID for each device which helps us to administer, troubleshoot and improve the app services.
Can I use my All Access Pass with multiple devices (phone, tablet etc)?
I made a new Smule account. Can I still use my All Access Pass?
- If you need to create a new Smule account for any reason, just sign in to that account on a device where you are signed into Android/Google Play with the subscribed google account.
- You can associate a single All Access Pass with up to 3 Smule accounts. After that no further accounts can be added.
- In the unlikely case that you are unable to restore your All Access Pass via Google Play, you can unsubscribe by following the instructions above and re-purchase your All Access Pass to clear the association with other accounts.