- How do you start an audio-only Sing Live?
Within your profile, next to ‘Channel’ and ‘Invites’, toggle to ‘Sing Live.’ From here, anyone age 16+ can choose to ‘Go Live’ immediately.
- I’m a VIP user, can I use both the video+audio and the audio-only experience?
Yes, you can. While these are both fun ways to share your unique voice, they are entirely separate experiences. The video + audio experience can now only be launched via a group, whereas audio-only is found directly from your profile. You can learn more about the Sing Live VIP with video/audio experience here
- Can anyone join my audio-only Sing Live?
Yes! As long as they have a Smule account, are age 16+, and can navigate to your profile during a live performance OR you invite them directly, you can sing together!
- I don't see any active Sing Live sessions in Smule. Where can I find them?
For the audio-only experience, you can find Sing Live sessions directly from a performer’s profile. For VIP users seeking the audio+video experience, this is only discoverable in ‘Groups.’ As a VIP group member, you will be able to start a Sing Live session or join an active session through your group’s profile page.
- Can a VIP member start an audio-only Sing Live?
Absolutely! Anyone age 16+ can start an audio-only Sing Live session from their profile.
- How do I join an audio-only Sing Live audio-only session?
You can join a Sing-Live session under ‘Explore’ > ‘Live Now’ or by visiting a user’s profile and if that user is currently live it will show ‘Live’. You will then be able to view and join the active session. They can also invite you directly to their session where you will be able to sing together.
- Do I need to download the most recent version of the app to see the new audio-only experience?
We always recommend downloading the most recent version of the app for a better experience.
- How do I report an abusive or offensive user in Sing Live?
To ban someone from your Sing Live session, follow the below steps:
Tap the face of the member you’d like to ban
Tap the “...”
Tap “Ban From Sing Live”
In addition to taking these steps, you can also block a user by visiting their profile and tapping the “...” in the menu bar and selecting “Block.”
If you believe a user is violating our Community Guidelines or engaging in harassment or offensive behavior, you can also report the user to Smule. After finding the user's profile, click the "..." menu, then tap the “Flag User” option. An email template will be displayed, which you can use to notify our Support team.
- What can I do to help stay safe on Smule?
It’s important to remember safety and privacy are as important online as they are offline. Keeping your personal information to yourself and away from bad actors is crucial. Whether with the people you think you know or anyone you have met, never share:
Place of work
Social Security number or other identification numbers
Credit card, banking or other financial information
Your password – keep in mind that Smule will never ask for your password
Any other personal information
For more safety tips, check out our recent blog post