How do I subscribe?
Visit Smule.com and click on “Get VIP.” Then, follow the instructions, submit your payment information, and confirm your subscription.
How do I manage my subscription?
You can manage your subscription on Smule.com. Simply sign in to your account and visit the Account page.
How do I cancel my subscription?
You can manage your subscription on Smule.com. Simply sign in to your account and visit Account Settings. Then, follow the instructions and click “Cancel.” We will continue to grant you the benefits of VIP until the end of your subscription period. After that, the subscription will not renew.
When will my subscription automatically renew?
Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the cost of the chosen package.
Can I use my subscription with Android devices?
Yes. This plan will give VIP access to Smule on iOS and Android.
Can I use my subscription with multiple iOS devices (iPhone, iPad, etc.)?
As long as you are signed into the same Smule account, your subscription will work on any number of supported devices, including both iOS and Android platforms.
If I buy a Smule VIP subscription directly on Smule.com, will it replace or automatically cancel my existing VIP subscription on iOS?
No. Starting the Smule VIP subscription offered on Smule.com will not automatically cause the existing subscription to be canceled. We strongly recommend you cancel your VIP subscription on iOS before purchasing the Smule VIP subscription offered on Smule.com to avoid being charged multiple times for the same VIP access.
Why don’t I have VIP access in the app after purchasing a Smule VIP on Smule.com?
Generally, VIP access is granted immediately upon purchase. Occasionally, some users may experience a slight delay. If this happens to you, please close and restart the Smule app. Lastly, please make sure the account you purchased VIP for matches the account you are using in the Smule app.
I accidentally bought a Smule VIP subscription for the wrong account. What can I do?
Please contact Smule support and we’ll help you resolve this.
What payment methods are supported on Smule.com?
We support prepaid, credit, or debit card from the following brands: Visa, MasterCard, Discover, American Express, JCB, and Diner’s Club.
Why was my payment rejected when I tried to purchase a Smule VIP on Smule.com?
Please make sure that you’ve inputted in the correct card number, expiration date, and CVV. For prepaid and debit cards, the most common decline reason is lack of funds. So please ensure that your card has the necessary balance for purchase. From time to time, your card issuing bank may place a hold on the payment if it does not recognize the merchant requesting the charge. If all else fails, please contact your card issuing bank to approve the transaction and request whitelisting of Smule.com as merchant.