How do I subscribe?
Tap on the “All Access Pass” banner at the top of the Songbook. You will be prompted to select a subscription period. After you’ve made your selection, you may need to verify your iTunes credentials to complete the transaction.
How do I manage my subscription?
You can manage your subscription through iTunes. See this link for a step by step guide: http://support.apple.com/kb/ht4098.
How do I cancel my subscription?
To unsubscribe, simply turn off the auto-renewing subscription through iTunes. See this link for a step by step guide:http://support.apple.com/kb/ht4098.
Can you cancel or manage my subscription for me?
No. Due to iTunes policy Smule has no access to any accounts in iTunes. All subscriptions have to be cancelled or managed by the owner of the iTunes account.
When will my subscription automatically renew?
Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the cost of the chosen package.
Why can’t I purchase VIP with my iTunes Gift Card?
Apple policy requires you to have a minimum balance equal to the cost of the initial purchase plus 1 renewal period on your iTunes Gift Card in order to use it to start a free trial or purchase VIP. You will need to increase your Gift Card balance.
Can I use my subscription with Android devices?
No. Purchases made directly through the iTunes App Store will only enable VIP access on your Apple devices.
Can I use my subscription with multiple iOS devices (iPhone, iPad, etc.)?
As long as you are signed into the same Smule account, your VIP subscription will work on any number of supported iPhones and iPads.
I made a new Smule account. Can I still access my old subscription?
You will need to cancel the subscription associated with your old account and start another subscription for your new account.